Barker HR Solutions

Your complaint management specialists

MISSION

Barker HR Solutions offers confidential, expedient, and professional complaint management solutions. We maintain the highest standards of procedural fairness in delivering well-explained unbiased recommendations in support of organizational decision-makers.

VISION

Your trusted partner of choice to resolve your complex complaints freeing you to focus on your core business with confidence.

Cait Barker

Managing Director & Co-founder

Cait Barker is the Managing Director and co-founder of Barker Human Resource Solutions (BarkerHRS), a boutique complaint management company that helps organizations by providing unbiased and procedurally fair analysis and recommendations of employee complaints.

Before setting up BarkerHRS, Cait was a Grievance Analyst with the Department of National Defence and, previously, a Logistics Officer specializing in Human Resource Management in the Canadian Armed Forces. Cait holds a Bachelor of Commerce, a Master of Global Management, a Graduate Certificate in Strategic Human Resource Management and is currently studying for a Bachelor of Laws. The amalgamation of Cait’s experience and education gives her an in-depth understanding and knowledge of employment issues and employee complaint management. As an aspiring lawyer, she has a passion for employment law.

When Cait is not studying or obsessing over the latest employment law developments, she can be found with her family.

Whats App +44 7388 816608

caitlin@barkerhrs.com

Jay Tarzwell CD MDS

Director of Operations

Jay Tarzwell is a retired career military officer with 34 years of experience. His last appointment was with the Canadian Forces Grievance Authority from April 2019 to February 2023, first as an analyst before becoming a team manager.

An innovative thinker, Jay reimagined, developed, and deployed a grievance resolution process that saw 75% of grievances forwarded to the Final Authority more rapidly. His approach focused on reducing redundancy through enhanced reliance on the Findings & Recommendations from the Military Grievance External Review Committee, to provide decisions to many grievors at an accelerated rate.

Throughout his career, he served both at home and abroad in the Former Yugoslavia, Syria, and Afghanistan. Serving in diverse environments exposed him to cultures and people from western Asia to the Canadian Arctic.

Jay’s experience gives him deep insight into the importance of a people-centric approach to mission success. The swift and fair resolution of complaints is an example of this, which demonstrates a commitment to staff wellbeing. 

Jay holds a Bachelor of Arts degree from the University of Manitoba and a Master’s degree from the Royal Military College of Canada.

Cell (343) 597-5646

jay@barkerhrs.com

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